Our Approach
We stay current with international standards and leading research in social impact measurement and management, translating these insights into actionable frameworks for our partners.
We bring together rigorous research methods, design-led approaches, and systems thinking to help organisations measure and maximise their impact.
We go beyond human-centred design with a more-than-human perspective, recognising that communities are shaped by ecological systems, built environments, and complex social dynamics. This broader lens allows us to design solutions that are sustainable, resilient, and responsive to the full context in which change happens.
Theory of Change (ToC)
Articulating How and Why Change Happens
A Theory of Change maps the logical pathway through which an intervention is expected to produce meaningful, attributable change for the target population or system. ToC maps the activities that bring outcomes leading to impact, making explicit the assumptions that underpin a programme's design.
We work with partners to build or refine their Theory of Change. This process helps clarify goals, identify intended and unintended outcomes, and articulate the evidence needed to demonstrate success. Our approach to ToC is always collaborative. We engage stakeholders at every relevant level to ensure that the resulting framework reflects real-world realities and is owned by those who will use it.
Design-led R&D
Designing for Complex Systems
We support organisations at any stage of programme development—from testing new ideas to innovating mature models—by applying social design methodology. By placing people, communities, and their environments at the centre, we use creative, participatory, and iterative approaches to design evidence-based interventions. Our 'more-than-human' perspective ensures solutions are responsive not just to human needs, but to the ecosystems, built environments, and broader social dynamics that shape everyday life. Whether building Theory of Change for pilots or re-designing service models, we tailor our approach to the complex context of your work, ensuring meaningful and lasting impact.
Ecosystem Building
Shaping the Conditions for Lasting Change
Ecosystem building is our way of attending to the broader system where programmes exist. Be it policy, market dynamics, financial structures, community resources, cultural heritage, or ecological conditions, we help partners see beyond immediate programme boundaries and consider the wider ecosystem in which their work is embedded.
We recognise that systems are dynamic, shaped by both human and more-than-human forces alike. Our work focuses on equipping partners with a clearer sense of the complexities at play and the strategic options available. We approach systems thinking through social design and service blueprint strategies to form a comprehensive understanding of the worlds we seek to improve. Together, these approaches help us move from insight to action, whether that means influencing policy, re-building industry norms, or building the conditions for lasting change.